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Terms and Conditions
- Cemetery Markers -
- Cemetery Acceptance and Delivery
West Memorials requires signed approval from each cemetery before an order is placed with our foundry. This is a courtesy service provided to our customers to verify the order placed is within the cemeteries rules and regulations. Providing this service is to help the customer verify the cemetery will accept their order, however, it is solely the responsibility of the buyer to insure the item they are purchasing is within all cemetery rules and regulations.
- Cemetery Installation Fees & Regulations
West Memorials is not responsible for any cemetery or installation fees. The prices you see on WestMemorials.com do not include the cost of installation. Many cemeteries will have fees for installation and endowment care that you will pay directly to them. Check with them to find out what those charges might be. Most cemeteries require payment in full before accepting delivery of a memorial. When you check with them about their rules and regulations, verify when the payment has to be made. It may be possible to pay them as soon as you order the memorial.
West Memorials will do everything in its power to ensure that all memorials sold meet the requirements of the cemetery in which it is being installed. It is, however, ultimately the responsibility of the purchaser that the marker conforms to cemetery regulations.
- Natural Materials
When purchasing a memorial, the purchaser acknowledges that granite is a natural material with variations in color and characteristics. Please see the emblems page for the standard granite base colors for bronze memorials. Each of these colors is standard for Granit-Bronz markers and is included in the price of each marker. Occasionally, cemeteries require granite bases be a color of their choosing. Please contact the cemetery to see if a particular granite color is required. Should you want to purchase a marker from Matthews Bronze please call for granite color selection.
West Memorials also offers many other popular granite colors. For an additional price, selection of a different color for your base or marker can be arranged.
- Shipping
Delivery time is normally 6 - 8 weeks from receipt of layout approval, additional design elements (custom bronze designs, custom designs, portraits, etc.) may extend the delivery time. All memorials are shipped via truck freight. All freight costs are included in the price of the marker to cemetery or business destinations within the continental U.S. Additional shipping charges will apply if marker is shipped to any other area. Residential delivery is available at an additional charge. Any special shipping requirements will be the responsibility of the purchaser. Special requirements may include but are not limited to lift gates, rescheduling of delivery and non-commercial delivery. Should your marker incur damage during shipment, note the damages on the bill of lading. Contact us immediately and fax us a copy of the bill of lading so we can help you file a claim promptly. The shipping company will need to know the exact damage to the memorial. If possible, take a photo when you uncrate it-after noting the damage on the bill of lading. It is important to inspect the memorial immediately. The time frame to file a claim is usually 15 days. All merchandise should be retained in the original shipping container in the same condition when damage was discovered-until an inspection can be done. While West Memorials will assist in filing a claim for damages, we are not responsible for the memorial after the bill of lading has been signed and delivery has been accepted.
- Payment
West Memorials must be paid in full before submitting order to the manufacturer. On cemetery markers, purchaser will receive a layout for their approval. Production will not begin until signed copy of layout is received from purchaser by West Memorials and memorial has been paid in full. We accept payments in the form of credit cards, money orders and personal checks. Credit cards accepted are Visa, MasterCard, Discover and American Express. There will be a $35.00 fee for all returned checks.
-Monuments-
- Contract
In addition to the terms below, each monument sale has it’s own agreed contractual terms and conditions. Each aspect of the sale of a monument will be spelled out in the contract. Aspects may include but are not limited to design, size, color, lettering, freight, delivery, installation and payment options. Quotes are good for 30 days.
- Cemetery Acceptance and Delivery
West Memorials requires signed approval from each cemetery before an order is placed. This is a courtesy service provided to our customers to verify the order placed is within the cemeteries rules and regulations. Providing this service is to help the customer verify the cemetery will accept their order, however, it is solely the responsibility of the buyer to insure the item they are purchasing is within all cemetery rules and regulations.
- Cemetery Installation Fees & Regulations
West Memorials is not responsible for any cemetery or installation fees. The prices you see on WestMemorials.com do not include the cost of installation. Many cemeteries will have fees for installation and endowment care that you will pay directly to them. Check with them to find out what those charges might be. Most cemeteries require payment in full before accepting delivery of a memorial. When you check with them about their rules and regulations, verify when the payment has to be made. It may be possible to pay them as soon as you order the memorial.
West Memorials will do everything in its power to ensure that all memorials sold meet the requirements of the cemetery in which it is being installed. It is, however, ultimately the responsibility of the purchaser that the memorial conforms to cemetery regulations.
- Natural Materials
When purchasing a memorial, the purchaser acknowledges that granite and marble are natural materials with variations in color and characteristics. Occasionally, cemeteries require granite be a color of their choosing. Please contact the cemetery to see if a particular granite color is required.
- Shipping
Delivery time varies depending on the size and scope of the memorial or project. All memorials are shipped via truck freight. The terms of shipping and installation will be addressed in each individual contract. Any special shipping requirements will be the responsibility of the purchaser. Special requirements may include but are not limited to lift gates, rescheduling of delivery and non-commercial delivery. Should your delivery incur damage during shipment, note the damages on the bill of lading. Contact us immediately and fax us a copy of the bill of lading so we can help you file a claim promptly. The shipping company will need to know the exact damage to the memorial. If possible, take a photo when you uncrate it-after noting the damage on the bill of lading. It is important to inspect the memorial immediately. The time frame to file a claim is usually 15 days. All merchandise should be retained in the original shipping container in the same condition when damage was discovered-until an inspection can be done. While West Memorials will assist in filing a claim for damages, we are not responsible for the memorial after the bill of lading has been signed and delivery has been accepted.
- Payment
West Memorials arranges contractually the terms of payment for each monument/memorial/project. We accept payments in the form of credit cards, money orders and personal checks. Credit cards accepted are Visa, MasterCard, Discover and American Express. There will be a $35.00 fee for all returned checks.
- Statues & Fountains -
- Shipping
Delivery time is normally 6 - 8 weeks after payment, cemetery approval on the marker, and receipt of layout approval; additional design elements (custom bronze designs, custom designs, portraits, etc.) may extend the delivery time. All orders are shipped via truck freight unless weight allows for UPS delivery. Should your order incur damage during shipment, note the damages on the bill of lading. Contact us immediately and fax us a copy of the bill of lading so we can help you file a claim promptly. The shipping company will need to know the exact damage to the statue/fountain. If possible, take a photo when you uncrate it-after noting the damage on the bill of lading. It is important to inspect your order immediately. The time frame to file a claim is usually 15 days. All merchandise should be retained in the original shipping container in the same condition when damage was discovered-until an inspection can be done. While West Memorials will assist in filing a claim for damages, we are not responsible for the statue/fountain after the bill of lading has been signed and delivery has been accepted.
- Payment
West Memorials must be paid in full before submitting order to the manufacturer. We accept payments in the form of credit cards, money orders and personal checks. Credit cards accepted are Visa, MasterCard, Discover and American Express. There will be a $35.00 fee for all returned checks.
- Legal -
- Privacy Policy
West Memorials respects your right to privacy. Under no circumstances will West Memorials share this information (including your email address) with any other entity. West Memorials may use the information you supply to improve our site. If you provide your email address, we will only use it to respond to your requests and to notify you of changes to our web site. If you do not wish to continue to receive email from West Memorials, please send email to info@westmemorials.com with the subject "remove" and we will remove your name and email address from our database. West Memorials does not sale, trade or furnish any of your personal information to third parties. Our customer information is protected through the use of secure servers.
- Use Of The West Memorials Web Site
The following information applies to your use of the West Memorials Web Site. Please read this information. By using the West Memorials web site, you agree to be bound by and comply with this information.
The use of the words "West Memorials" and "WestMemorials.com" refers to "West Stone Works Company, Inc.". West Memorials, WestMemorials.com and West Stone Works are registered trademarks.
All materials contained on this web site including text, images, user interface, intellectual property and graphic design are copyright © 2002 2005 West Stone Works Company, Inc. and is protected by U. S. and international copyright laws and treaties.
No material may be downloaded, copied or modified from this site for any reason.
Under no circumstances may any material obtained from this site be redistributed, in whole or in part, in printed or electronic form unless specifically authorized in writing from West Stone Works Company, Inc.
West Memorials has obtained permission from their suppliers for the use of scanned and digital images from their catalogs and other publications. The original images remain the property of their original copyright holder and are not the property of West Memorials.
West Memorials has digitally marked each image. The purpose of these markings is for use in prosecution of violators of these terms and conditions.
The materials presented on the West Memorials web site are believed to be accurate on the date of publication. West Memorials shall not be responsible for any errors or omissions in this material.
- Disclaimer Of Warranties
The information contained on this web site was believed to be correct on the date of publication but may contain some errors. All of this information is provided "AS IS" without any warranties of any kind. In the event that a product is listed with an incorrect price due to typographical error, West Memorials shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been received.
- Severability
If any portion of this information is found unenforceable, it shall be considered stricken and the remaining information shall be interpreted as though the unenforceable information was not there.
THE MATERIALS ON THIS PAGE ARE SUBJECT TO CHANGE WITHOUT NOTICE.
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Contact Us Toll Free 1-800-508-6022
Free shipping to any cemetery in the Continental United States
Copyright © West Stone Works. All rights reserved.
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